Frequently Asked Questions
Everything you need to know about our luxury eyewear and services.
Are all your frames and sunglasses 100% authentic?
Yes, we guarantee that all eyewear sold on DesignerOptics.com is 100% authentic and sourced directly from authorized manufacturers. Every pair comes with its original case, cleaning cloth, and any applicable certificates of authenticity.
How do I provide my prescription for custom lenses?
You can easily upload a photo of your prescription during the checkout process, or you can choose to email it to our optical team later. Please ensure your prescription includes your Pupillary Distance (PD) for accurate lens crafting.
What is your return policy for designer eyewear?
We offer a 14-day return window for most frames and sunglasses in their original, unworn condition. Please note that custom prescription lenses are tailored to your specific vision needs and are generally non-refundable.
How long will it take to receive my order?
Standard shipping for non-prescription frames typically takes 3-5 business days. For prescription orders, please allow an additional 7-10 business days for our lab to craft and quality-check your custom lenses before shipping.
Do you offer international shipping?
Yes, DesignerOptics.com ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.
Can I use my FSA or HSA funds to buy glasses?
Absolutely. If you have an FSA or HSA debit card, you can use it at checkout just like a regular credit card. Alternatively, you can pay with a standard card and use the itemized receipt we provide to request reimbursement from your provider.