Returns & Exchanges
At Designer Optics, we want you to be completely satisfied with your luxury eyewear purchase. If you are not happy with your order, you can return or exchange your frames within 14 days of delivery provided they are in original, unworn condition.
Initiate Your Return
Log into your account or visit our returns portal with your order number and email address to start the process and select your reason for return.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return package.
Package Securely
Place the eyewear in its original designer case and branded packaging to ensure the items are protected from damage during transit.
Receive Your Refund
After our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing